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Coaching Agreement

Coaching Agreement and Terms of Engagement

Last updated: July 30, 2026

Not a crisis service.

Married By Design is not a substitute for professional therapy or mental health treatment. If you or your partner are experiencing a mental health crisis, domestic violence, or safety concerns, please contact a qualified professional, call 988 (Suicide and Crisis Lifeline), or reach the National Domestic Violence Hotline at 1-800-799-7233.

Married By Design is operated by LiZug LLC, a Rhode Island Limited Liability Company.

This Coaching Agreement ("Agreement") is entered into between LiZug LLC, operating as Married By Design ("Company," "we," "us," or "our"), and the individual purchasing coaching services ("Client," "you," or "your").

By purchasing coaching services and checking the acknowledgment box, you confirm that you have read, understood, and agree to be legally bound by this Agreement, the Married By Design Terms of Service, Privacy Policy, and Consent for Data Processing.

1. Nature of Coaching Services

1.1 Coaching Defined

Relationship coaching is a forward-looking, action-oriented process designed to help couples improve communication, increase awareness, understand relationship patterns, build stronger habits, and create meaningful relationship improvements.

Coaching may include structured reflection tools, self-reflection questionnaires, relationship profiles, Couple Maps, educational exercises, homework activities, and guided conversations.

Relationship coaching is not therapy, counseling, psychotherapy, psychology, psychiatry, medical care, or licensed mental health treatment.

1.2 Coach Qualifications

Married By Design coaches are not acting as licensed therapists, psychologists, psychiatrists, social workers, medical providers, or mental health professionals unless separately stated.

Nothing contained within coaching sessions, platform content, relationship profiles, Couple Maps, or AI-generated materials constitutes psychological diagnosis, medical advice, or clinical treatment.

1.3 Not a Substitute for Professional Care

Coaching is not a substitute for professional mental health treatment.

If a Client or their partner experiences mental health conditions, trauma, domestic violence, substance abuse concerns, suicidal thoughts, or other situations requiring professional care, they should seek assistance from an appropriate licensed professional.

1.4 No Diagnosis or Treatment

Married By Design does not diagnose, treat, or provide medical or psychological services.

All coaching recommendations, relationship insights, and exercises are educational and coaching-based.

2. Scope of Services

2.1 Coaching Format

Coaching sessions may be provided through video calls, phone calls, or other communication methods selected by Married By Design.

Session frequency and duration depend on the coaching program purchased.

2.2 AI-Assisted Relationship Tools

The Married By Design platform uses artificial intelligence systems to assist in generating relationship profiles, Couple Maps, personalized exercises, and coaching preparation materials.

AI-generated materials are informational coaching tools only and do not represent professional opinions, diagnoses, or guarantees.

2.3 Coach Discretion

The coach may modify, adjust, or replace suggested exercises, topics, or coaching plans based on professional judgment and the needs of the Client.

3. Client Responsibilities

The Client agrees to:

  • Provide accurate information.
  • Participate honestly and openly.
  • Complete agreed exercises and reflection activities.
  • Communicate respectfully.
  • Take responsibility for personal decisions and actions.

Clients understand that relationship improvement requires active participation from the individuals involved.

4. Couples Coaching and Confidentiality

4.1 Coaching Confidentiality

Married By Design respects Client privacy and will make reasonable efforts to maintain confidentiality regarding coaching conversations and information provided.

However, coaching confidentiality is not the same as therapist-client privilege and does not create a legally protected therapeutic relationship.

4.2 Couples Coaching Disclosure

When both spouses participate in coaching, Clients acknowledge that information shared during joint sessions may be discussed in the presence of both partners.

Married By Design does not guarantee separate confidentiality between spouses participating together in coaching.

The coach may use reasonable professional judgment regarding information shared during individual interactions.

4.3 Exceptions to Confidentiality

Confidentiality may be limited when:

  • Disclosure is required by law.
  • There is a reasonable concern of imminent harm.
  • There is suspected abuse or neglect requiring reporting.
  • Disclosure is necessary to protect safety, legal rights, or the Company.

4.4 Session Recording

Clients may not record, reproduce, distribute, publish, or share coaching sessions without prior written permission from Married By Design.

5. No Guarantee of Results

5.1 No Relationship Outcome Guarantee

Married By Design does not guarantee that coaching will save, repair, improve, or transform any marriage or relationship.

Relationship outcomes depend on many factors including personal choices, circumstances, commitment, communication, and participation.

5.2 Client Responsibility

Clients remain solely responsible for decisions regarding their marriage, relationship, family, finances, living arrangements, and personal choices.

Married By Design does not direct, control, or guarantee relationship decisions or outcomes.

6. Intellectual Property

6.1 Company Ownership

All Married By Design materials, including platform content, relationship profiles, Couple Maps, homework programs, coaching frameworks, exercises, written materials, and AI-generated content, are owned exclusively by LiZug LLC.

6.2 Limited Personal Use License

Clients receive a limited, non-exclusive, non-transferable license to use provided materials solely for their personal relationship growth while they have active access.

6.3 No Commercial Use

Clients may not copy, distribute, sell, reproduce, publish, or commercially exploit Married By Design materials without written permission.

7. Payment, Billing, Cancellation, and Refund Policy

7.1 Payment Authorization

By purchasing coaching services, Client authorizes LiZug LLC to charge the selected payment method according to the agreed payment schedule.

For recurring subscriptions, this authorization continues until properly canceled according to the cancellation terms.

7.2 No Refund Policy

All coaching fees are non-refundable except where required by applicable law or where Married By Design terminates services and provides a prorated refund for unused prepaid services.

This includes dissatisfaction with coaching outcomes, missed sessions, relationship changes, or voluntary early cancellation.

7.3 Missed Sessions

Sessions missed without appropriate notice may be forfeited and will not be refunded.

7.4 Client Cancellation

Clients may cancel recurring coaching subscriptions according to the cancellation process provided by Married By Design.

Cancellation stops future billing but does not create refunds for completed or current billing periods.

7.5 Company Termination

Married By Design may terminate coaching services when appropriate, including situations involving safety concerns, inappropriate conduct, inability to provide effective coaching, or violation of this Agreement.

If Company terminates services, unused prepaid services may be refunded on a prorated basis.

7.6 Chargebacks and Payment Disputes

Client agrees to contact Married By Design first and attempt good-faith resolution before initiating a payment dispute or chargeback.

Initiating a chargeback without first providing an opportunity to resolve the dispute may constitute a material breach of this Agreement.

Married By Design reserves the right to provide payment records, agreement acceptance records, usage records, and communications to financial institutions or payment processors and may seek recovery of improperly disputed charges, applicable fees, and reasonable collection costs where permitted by law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIZUG LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, COACHES, CONTRACTORS, AGENTS, AND SUCCESSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM USE OF COACHING SERVICES.

THIS INCLUDES CLAIMS RELATED TO RELATIONSHIP OUTCOMES, EMOTIONAL DISTRESS, LOSS OF CONSORTIUM, FINANCIAL LOSS, OR PERSONAL DECISIONS.

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT TO LIZUG LLC DURING THE THIRTY (30) DAYS BEFORE THE EVENT CREATING THE CLAIM.

9. Indemnification

Client agrees to defend, indemnify, and hold harmless LiZug LLC and its members, managers, employees, coaches, contractors, and agents from claims, damages, losses, expenses, and reasonable attorneys' fees arising from:

  • Client misuse of services.
  • Violation of this Agreement.
  • False information provided by Client.
  • Client actions or decisions.
  • Violation of applicable laws.

10. Dispute Resolution

10.1 Informal Resolution

Before filing any legal claim, Client agrees to contact Married By Design and attempt good-faith resolution for thirty (30) days.

10.2 Binding Arbitration

Any unresolved dispute shall be resolved through binding arbitration administered by the American Arbitration Association under applicable consumer arbitration rules.

The arbitration location shall be Providence, Rhode Island, unless otherwise agreed.

10.3 Class Action Waiver

Client agrees that disputes must be brought individually and waives participation in class actions or class-wide arbitration.

10.4 Jury Trial Waiver

To the maximum extent permitted by law, both parties waive the right to a jury trial.

11. Electronic Signature and Agreement

By checking the acknowledgment box and purchasing coaching services, Client agrees that electronic acceptance constitutes a legally binding electronic signature.

This Agreement is governed by applicable electronic signature laws, including the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and Rhode Island's Uniform Electronic Transactions Act (UETA).

12. General Provisions

12.1 Governing Law

This Agreement is governed by the laws of the State of Rhode Island.

12.2 Entire Agreement

This Agreement, together with the Terms of Service, Privacy Policy, and Consent for Data Processing, represents the complete agreement between Client and LiZug LLC regarding coaching services.

12.3 Severability

If any provision is found unenforceable, the remaining provisions remain effective.

12.4 Amendments

LiZug LLC may update this Agreement from time to time. Continued use of services after notice constitutes acceptance.

12.5 Force Majeure

LiZug LLC is not responsible for delays caused by circumstances beyond reasonable control.

12.6 Assignment

LiZug LLC may assign, transfer, or delegate this Agreement, in whole or in part, without Client consent, including in connection with a merger, acquisition, sale of assets, restructuring, or transfer of ownership.

Client may not assign or transfer this Agreement or any rights under it without prior written permission from LiZug LLC.

IMPORTANT NOTICE:

THIS AGREEMENT CONTAINS LIMITATIONS OF LIABILITY, A BINDING ARBITRATION CLAUSE, AND A CLASS ACTION WAIVER.

BY CHECKING THE AGREEMENT BOX AND PURCHASING COACHING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS.