Coaching Agreement and Terms of Engagement

1. Nature of Coaching Services

1.1 Coaching Defined. Relationship coaching is a forward-looking, action-oriented support process focused on practical skill-building, goal-setting, and relationship growth. Coaching is not therapy, counseling, psychotherapy, psychology, psychiatry, or any form of licensed mental health treatment.

1.2 Coach Qualifications. The coach is not a licensed therapist, psychologist, psychiatrist, social worker, or any other licensed mental health professional. Nothing in this Agreement or in any coaching session constitutes the practice of medicine, psychology, or mental health counseling.

1.3 Not a Substitute for Professional Care. Coaching is not a substitute for professional mental health treatment. If you or your partner are experiencing mental health issues, emotional distress, domestic violence, substance abuse, trauma, or any condition requiring clinical intervention, you are strongly encouraged to seek help from a qualified licensed professional. For immediate crisis support, call 988 (Suicide and Crisis Lifeline) or the National Domestic Violence Hotline at 1-800-799-7233.

1.4 No Diagnosis or Treatment. The coach will not diagnose, treat, or prescribe for any mental, emotional, or physical condition. Nothing communicated in coaching sessions or generated by the platform's AI systems constitutes a clinical diagnosis or treatment recommendation.

2. Scope of Services

2.1 Session Format. Coaching sessions are delivered remotely via video or phone. Sessions are 30 minutes in length, delivered biweekly or weekly per the Client's chosen plan.

2.2 AI-Assisted Coaching. The Company uses artificial intelligence systems to generate relationship profiles, Couple Maps, homework programs, and coaching session plans based on questionnaire responses provided by the Client. These AI-generated materials are tools to support the coaching relationship and do not constitute clinical evaluations or professional opinions.

2.3 Session Content. Session content is guided by the platform's AI-generated coaching plan and the couple's actual progress data, adapted by the coach at their professional discretion.

2.4 Coach Discretion. The coach retains full discretion to adjust, modify, or deviate from the generated coaching plan at any time based on their judgment of what best serves the couple's progress.

3. No Guarantees or Warranties

3.1 No Outcome Guarantee. Married By Design makes absolutely no representation, warranty, or guarantee, express or implied, that coaching will improve, save, repair, or transform any marriage or relationship. Relationship outcomes depend entirely on the couple's own effort, engagement, honesty, and circumstances beyond the Company's control.

3.2 No Warranty of Results. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT. COACHING SERVICES ARE PROVIDED "AS IS."

3.3 Individual Responsibility. The Client acknowledges that they are solely responsible for their own choices, decisions, actions, and relationship outcomes during and after coaching.

4. Confidentiality

4.1 Company Confidentiality. Married By Design and its coaches will keep session content and questionnaire responses confidential, except as provided in Section 4.2.

4.2 Mandatory Exceptions. Confidentiality does not apply when: (a) disclosure is required by applicable law or court order; (b) the coach reasonably believes there is imminent risk of harm to the Client, their partner, or any third party; (c) the coach becomes aware of child abuse or neglect; (d) disclosure is necessary to prevent a crime or protect public safety; or (e) the Client provides written consent to disclosure.

4.3 Mental Health Emergency Protocol. If during any coaching session either partner discloses suicidal ideation, intent to harm themselves or others, or ongoing domestic violence, the coach will: (a) immediately prioritize safety over session content; (b) provide crisis resources; (c) may terminate the session; and (d) reserves the right to contact appropriate authorities if imminent harm is believed to be present. Coaching will not resume until the Company, in its sole discretion, determines it is appropriate and safe to do so.

4.4 Client Confidentiality. The Client agrees not to record, reproduce, or distribute any coaching session content without the prior written consent of Married By Design.

4.5 Data Processing. Questionnaire answers, session notes, and AI-generated content are processed and stored as described in the Privacy Policy, which is incorporated herein by reference.

5. Intellectual Property

5.1 Ownership. All AI-generated content produced by the Married By Design platform, including but not limited to individual profiles, Couple Maps, homework programs, coaching plans, session content, and briefings, is the sole and exclusive intellectual property of Married By Design.

5.2 Limited License. Married By Design grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use AI-generated content solely for personal use within the platform during the term of their active subscription.

5.3 No Reproduction. The Client may not copy, reproduce, distribute, publish, or commercially exploit any platform-generated content without the prior written consent of Married By Design.

6. Payment, Cancellation, and Refund Policy

6.1 Payment Authorization. By purchasing a coaching plan, the Client expressly authorizes Married By Design to charge the payment method on file for the agreed coaching fee on the agreed billing schedule. This authorization remains in effect until the subscription is canceled in accordance with this Agreement.

6.2 No Refunds. ALL COACHING FEES ARE NON-REFUNDABLE. No refunds will be issued for any reason, including but not limited to: dissatisfaction with coaching outcomes, missed sessions, early cancellation, or relationship status changes.

6.3 Missed Sessions. Sessions missed by the Client without 24 hours advance notice are forfeited and will not be rescheduled or refunded.

6.4 Cancellation by Client. The Client may cancel their coaching subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds will be issued for unused sessions within a paid period.

6.5 Cancellation by Company. Married By Design reserves the right to terminate coaching services at any time, at its sole discretion, including if the coach determines the coaching relationship is no longer appropriate, productive, or safe. In the event of Company-initiated termination, the Client will receive a prorated refund for unused prepaid sessions only.

6.6 Chargeback Waiver. The Client agrees not to initiate a chargeback or payment dispute with their financial institution for any coaching fees paid, and agrees that doing so constitutes a material breach of this Agreement. Married By Design reserves the right to pursue collection of any chargedback amounts plus associated fees and legal costs.

7. Limitation of Liability

7.1 Limitation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MARRIED BY DESIGN, ITS MEMBERS, MANAGERS, EMPLOYEES, COACHES, AGENTS, AND SUCCESSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR RELATIONSHIP BREAKDOWN, EMOTIONAL DISTRESS, LOSS OF CONSORTIUM, LOSS OF INCOME, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO COACHING SERVICES OR THIS AGREEMENT, REGARDLESS OF WHETHER MARRIED BY DESIGN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Cap on Liability. IN NO EVENT SHALL MARRIED BY DESIGN'S TOTAL CUMULATIVE LIABILITY TO THE CLIENT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO MARRIED BY DESIGN IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7.3 Essential Basis. The Client acknowledges that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. Without these limitations, Married By Design would not provide coaching services at the fees charged.

8. Indemnification

8.1 Client Indemnification. The Client agrees to indemnify, defend, and hold harmless Married By Design, its members, managers, employees, coaches, agents, successors, and assigns from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Client's use of coaching services; (b) the Client's breach of this Agreement; (c) any misrepresentation made by the Client; (d) any claim that the Client's actions caused harm to their partner or any third party; or (e) any violation of applicable law by the Client.

9. Dispute Resolution

9.1 Informal Resolution. Before initiating any formal dispute process, the Client agrees to contact Married By Design at admin@marriedbydesign.com and attempt to resolve the dispute informally for a period of 30 days.

9.2 Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to this Agreement or the coaching services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Providence, Rhode Island, or remotely if agreed by both parties.

9.3 Class Action Waiver. THE CLIENT WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST MARRIED BY DESIGN. ALL DISPUTES MUST BE BROUGHT IN THE CLIENT'S INDIVIDUAL CAPACITY ONLY.

9.4 Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, THE CLIENT AND MARRIED BY DESIGN EACH WAIVE ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING UNDER THIS AGREEMENT.

9.5 Exception. Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction in Providence County, Rhode Island to prevent irreparable harm while arbitration is pending.

10. Electronic Signature and Consent

10.1 Electronic Agreement. The Client agrees that checking the acknowledgment box at checkout constitutes a legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA), as adopted in Rhode Island.

10.2 Entire Agreement Acknowledgment. By checking the acknowledgment box, the Client confirms they have read, understood, and agree to this Coaching Agreement in its entirety, together with the Terms of Service, Privacy Policy, and Consent for Data Processing, all of which are incorporated herein by reference.

11. General Provisions

11.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict of law principles.

11.2 Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.

11.3 Waiver. The failure of Married By Design to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

11.4 Entire Agreement. This Agreement, together with the Terms of Service, Privacy Policy, and Consent for Data Processing, constitutes the entire agreement between the Client and Married By Design regarding coaching services and supersedes all prior agreements, representations, or understandings.

11.5 Amendment. Married By Design reserves the right to modify this Agreement at any time. Continued use of coaching services after notice of modification constitutes acceptance of the updated Agreement.

11.6 Assignment. Married By Design may assign this Agreement, in whole or in part, without the Client's consent. The Client may not assign this Agreement without Married By Design's prior written consent.

11.7 Force Majeure. Married By Design shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, or government action.